I just wanted to follow up on the post about potential changes to the free tier, and share our thoughts and takeaways from your feedback. We value your opinion and we’re here to listen, but a small minority have been rude and abusive. This is unacceptable, and we will take the harshest actions against any such behaviour. Kanka is about community, and while we may disagree on certain things, I ask that everyone remain polite and constructive.
The only proposed change that caused backlash was the cap to the number of entities. Therefore, I wanted to add some numbers to explain our reasoning. There are roughly 9000 active campaigns in Kanka. Of those, only 295 are unboosted and have more than 300 entities. I want to share those numbers because I want to address a point that came up regularly. This change would only have affected 3% of our active campaigns. I say this because I want to stress that this was an attempt at implementing a fair usage policy, not of putting barriers that harm new and occasional users.
I also wanted to take a moment to explain why we thought about those changes. We are not a multinational corporation, we are two passionate guys giving everything we have to make this work the best we can. We pay ourselves less than minimum wage, we work 7 days a week, we don’t take holidays, and we make ourselves available to the community at all times. We’re not in this for the money. We do this because we care, because we love our community, and because Kanka is our passion.
But Kanka has grown, and we find ourselves unable to deal with the increased amount of work on our own. New features are increasingly complex, reworking the UI is expensive and time consuming. We have relied on the generosity of our community for QA testing, translations, helping on Discord, as well as having users offer their expertise to tackle problems we had no knowledge of, ranging from DMARC services for emails to sidebar redesign. It has warmed both our hearts to see so many people give so much of their time for the sake of this passion, but we cannot keep relying on our users donating their spare time. The inconvenient truth is that if Kanka is to continue to grow and improve, we need help. We all want to see Kanka thrive, but at the current rate both Jay and I will burn out and Kanka will disappear. No one wants that.
There were different groups of people, each with different concerns:
- Free users who oppose the changes. Some were in or near the 3%, they feel that this is a sudden change, and almost feel like hostages. Others had concerns for those with low incomes.
- Free users who accepted that change is necessary. They have doubts on what those changes should be, but are understanding of the situation. The key takeaway was that they would rather limit other aspects of Kanka.
- Paying users who disagreed with the changes. They felt that it would either hurt Kanka’s growth potential, or be an unsuitable change to our branding. The second part in particular was a persuasive argument.
- Paying users who were broadly supportive of the changes.
After listening to your feedback and suggestions for alternative ideas, we have decided not to implement the cap on entities. However, we will be going forward with the other changes mentioned, and investigate the possibilities surrounding other community suggestions. We were swayed by a number of our subscribers who took the time to explain why they felt this particular change was incompatible with Kanka’s values, as well as a number of users who decided to constructively explain why they felt this was not a good idea, and made thoughtful suggestions about alternatives. At Kanka, you will always be listened to. We won’t always agree, but we do care about your opinion.
We like a lively debate, and I really want to thank each and every one of you who took time out of your day to express your opinion constructively. I read a lot of well thought out and heartfelt emails, Discord messages, and blog comments covering the whole spectrum of opinions. More than anything, this has made me feel like this was a necessary and thought provoking exercise. We pride ourselves in asking for your input, rather than having a top down approach.
We will continue to be as open and transparent as possible, and we always take feedback seriously, so thank you to everyone for participating in this conversation. As always you can reach us in the comments below, on Discord, or via email.
Jon & Jay